Frequently Asked Questions & Answers
What is Tenavox?
We make leasing commercial real estate easy.
Tenavox is a one-stop connection to the best information, resources, buildings and people that will empower you and your business to make a fantastic lease decision.
Here are some things exclusive to Tenavox users:
- Know what you can afford. We tell you what you should be paying with our unique VoxRate estimator.
- Save time and get matched fast. Don’t search, match with the best properties and service providers according to your preferences and needs.
- Real ratings and verified reviews from actual tenants on buildings and the surrounding area.
- Tools to streamline your decision-making process. From our new space decision matrix to the industry-first lease grader.
- Speak with an advisor. Our Team is here to help. Contact us at any time to chat. One of our experienced advisors can guide you in your leasing decision.
Why use Tenavox?
Simple. We care about your business’s success and we know your time is important. Our team is here to match and guide you through everything you need to know to find and successfully occupy a space to lease.
We have real people available to assist and we will always answer, that’s the Tenavox difference.We are not brokers or a listing site. Tenavox is a free resource for you to easily browse, find and match with the best properties, professionals and resources. Find out more and sign up for an account at www.tenavox.com. You will never hit a wall with Tenavox. No matter your need, your size, your timing or your budget we will work to get you to the best resources. Our team will help whether it’s direct matches to offices you can tour, connection to one of our vetted local commercial tenant representatives to handle the process for you, or even a great moving company or telecom installer for your move!
We offer our members the opportunity to be heard and gain access to real, moderated reviews from businesses, compare deal points and learn about Tenant experiences on the buildings in their area. Get access to enterprise level data, tools and resources, all 100% free. We provide Tenants with a voice. Businesses get reviewed in every facet of their daily cycles, from service to employment, often with no opportunity to mitigate or respond. At Tenavox, you have the power. Have an issue with a Landlord? Take your voice and post feedback online to motivate your Landlord to be accountable in a public way. Crowdsource resolutions on issues in your building along with other Tenants. Think of us as your commercial leasing resource, with fantastic tools, curated information, guides on the structure/terms of leases, blogs with helpful CRE content and the ability to have your questions and concerns heard publicly for the first time in a commercial lease. We are here to make leasing commercial property more transparent, more efficient and ultimately a better experience.
Are you brokers? How does Tenavox operate?
We are not brokers. We do not transact or represent individual tenants in their lease transactions. Our mission is to inform, match and connect businesses with the best resources, we serve as connectors and advisors. We are not here to let you complete your search and then connect you to a random “account manager”. The professionals we connect you with on Tenavox are real commercial experts, steeped in domain knowledge in their local markets. Trust us, there’s a difference.
In fact, many of our customers are highly rated brokers including leasing professionals, moving companies, attorneys, telecom and insurance providers...all of the key resources you may need to leverage in your lease journey. We feel strongly that helping businesses get to the right resource in the most efficient fashion is how we can best serve tenants.Our mission is to make leasing commercial real estate easy , that means getting you the answers and connections to the people that can help you. Fast. Our team of experts has an enormous amount of commercial real estate experience and can make personalized, informed and relevant recommendations to our members. We believe in helping businesses through their entire leasing process, from search to signing and beyond. Connect with us today to let us show you how we can help.
I haven’t leased a space in awhile...or ever. Where should I start?We believe that knowledge is power. If you want to make an informed decision and understand the leasing process, what you should pay in your market for space, lease negotiation tips and the essential keys to finding, signing and occupying a great commercial lease successfully then just start here. Our ten steps program will literally guide you through every important piece of a commercial lease, from the size, to the budget and the right service providers to hire all to ensure you hit the ground running day one. It’s 100% Free, like everything on Tenavox for Tenants :)
What Kinds of Tenants Should Use Tenavox?
All Tenants of commercial real estate can use Tenavox. This includes Office, Retail, Industrial and Flex assets. We want to hear from you today. Make your Landlord and their representatives be responsible and accountable to you, heck, YOU pay the rent! Be treated like a human being, not a number on a spreadsheet.
Why should I join Tenavox, is there a cost?
No cost to you! Joining Tenavox is 100% free. You can get almost all the way into our platform without leaving any information or joining, so know that first. If you’re just browsing, researching or are curious we never ask you for your information. The only time we ask you to provide some contact information and background on your needs is when you want to get connected to a specific resource, like a building you’re interested in or a tenant representative.
Tenavox members who join also get an exclusive experience that literally guides them through the process of finding, negotiating and ultimate signing and occupying a great lease space. We are you free, comprehensive partner in ensuring you make an informed and successful lease decision. Members also get access to our team of CRE experts that can help answer questions, point them in the right direction and quickly connect them to the best buildings, professionals and resources to help. Again, Tenavox is 100% free and we never send you ANY email or communications you have not asked for.
Have questions? Click the little orange button on the bottom right to chat with one of our team right now.
Where do you get your building information? How do you keep it updated?
We have a data partner that prepulates the vast majority of our building pages, for the final mile as we call it we work with our brokerage and building partners to provide this information. Our system makes it easy for them to both get their information on Tenavox and keep it accurate, we’re all about making commercial real estate easy and that includes helping landlords and leasing agents get and keep great information for our tenants on Tenavox.Want to add or update your building on Tenavox? Contact us.
Our integration is 100 percent white gloved and happens fast. Learn more.
What do the ratings mean? I see them on building pages?In a nutshell, we take the general Class standards of buildings and combine those with our unique algorithm to give members a relevant, digestible rating on an asset. Class “A” or “B” doesn’t mean much to a Tenant at first glance. We break these into five stars. Our system takes into account Tenant feedback, comparable deals, market conditions and much more to ensure each building’s proprietary score is accurate for our members. Additionally, Landlords are rewarded for solving issues and responding to reviews for our members. Being a better Landlord should be rewarded in our system These ratings are constantly moving and updating, so feel free to ask us anytime you have a questions.
I see reviews...who can post a review?Anyone who can access information about their organization's lease and is a part of their company’s lease decision process. You’ll need some simple info from your lease and less than two minutes to post a review today.
How long does a review take?We love reviews because reviews really are what helps other tenants. We want to make this process as efficient as possible for our members. Our process is less than five questions. We ask these simple questions to ensure the person making a review is qualified to do so, keeping our reviews and data of the highest quality and relevance to our members.
Will my landlord be mad if I post a review?While we can’t answer the question for every landlord, our feelings on the subject are simple. For too long, good, quality information has been held behind a “wall” by landlords, brokers and property managers. The process of securing a good commercial lease is purposely difficulty and onerous on tenants to drive the use of landlord representatives and make the deal as painless as possible for the ownership (and more profitable for them.) It’s time for a balance in the power dynamic to occur. With Tenavox you can make your landlord/broker/property manager accountable for their assets in a public forum. Motivate your building owners and representatives to be better, to respect your role in the income valuation of an asset and to solve issues that may arise in an engaging, responsible manner. We believe the information and reviews you provide make landlords work to be better, which can only benefit them in the long turn, as well as our members.
Why do you moderate the reviews?For protection and quality control of the information submitted. At Tenavox we are not interested in a “forum” style site where any random, non-moderated review can be posted. We are interested in having our members access quality information and real reviews. In addition, we want to make sure landlords get constructive feedback that motivates them to respond and engage with their tenants in a responsible way. Our process ensures every review is data checked for market accuracy, contacts are moderated and reviews are not profane or defamatory. This is a business site after all.
What if I want to change or update a review I submitted?Simple, go to your profile, submit the changes and we will re-moderate and update the review.
I already filled out a tenant satisfaction survey for my Landlord, why should I use Tenavox?Did you ever see the results of your survey responses being implemented? Who took the survey, the Landlord, property manager, broker? What about your other co-tenant responses, did you get any indication on their feedback? The answer 99.9 percent of the time for tenants in commercial real estate is no. The simple fact is landlords want to collect your information (and rent) and then stick it into a file for an annual meeting. If you’re lucky, they will read about half of those surveys and then hope and pray your landlord actually makes a change or takes your suggestions seriously. With our platform you put that feedback front and center, in a public forum. See the difference? With Tenavox, in less than two minutes of time your responses create a significant and public motivation for real change in your landlord, their representatives and your local market. Make sure your landlord hears you!
How do you decide how many submarkets are in an area?We use our proprietary tenant-driven mapping process to expand on the traditional brokerage submarkets. This gives more value to our members with a wider area. For example, the Houston Office Market has traditionally been broken into 28 submarkets. We have 14. You can see the difference when you think as a tenant. We do.
Do other services have the same information?Put simply—No. Tenavox is the only product for tenants that provides ratings and real, moderated lease experiences to their members. We’re all about giving tenants the best information possible so they can make the best possible lease decisions, all in one place. We’re a community for tenants, not a listing site, not a broker, not a bid request. We give you real information from real tenants and help from experts.
Can Landlords join?Yes, Landlords and their representatives can all respond to reviews on our site for free, anytime, anywhere. We are all about transparency. We connect this process for free. However, If a Landlord wants to become a premium member they can join for the ability to provide our members with their flyers, professional pictures, floorplans, and videos. Our system of “smart-matching” preferences is an industry-first. Tenants only get matched with the buildings that are relevant to them and landlords are only matched with tenants who are interested and qualified for their buildings. Our system even makes signs (yes the old ones) smart! We also give them access to the reviews in their building so they can find ways to get feedback, improve their assets and become better landlords. You will never be advertised to on Tenavox and you will only be connected with decision makers at a building when you prompt us to do so.
Who updates the reviews on building pages?When a review is submitted and moderated initially we build a general page with basic information on that asset, and encourage the Landlord or their representative to respond. After that, Landlords can update the information by contacting us anytime, and we will make the corrections as needed, on demand.
Do you send me any communications via SMS?Only if you ask us too. If you engage with a Tenavox short code and text us then you will receive the information you have requested. Tenavox provides standard-rate SMS (Short Messaging Service) programs which provide various types of information to our users and customers. Subscribers in our programs have provided express consent to receive recurring messages from Tenavox via one of our short codes, while understanding that consent is not a condition of service from Tenavox, and that message and data rates may apply. Our Terms and Privacy Policies explain more.
Should I hire a Broker, do I need one?We believe brokers bring a lot more value to a lease process than just finding a space or recommending a building. Our prevetted professionals are truly local experts, with the experience to serve your needs. We believe in an educated membership, this makes brokers, landlords and property managers accountable for their services. Additionally, we use our reviews to give the highest recommended brokers an opportunity to be recognized so our members can receive the highest service possible if they choose to engage a tenant broker to represent them. We built our industry-first tenant broker matching system to do just this, VoxLink. It also matches you with moving companies, insurance pros and more!
Learn more about tenant representatives and how to hire a great rep here.Brokers provide their clients with value in negotiations, time, efficiencies in the process and help. Many of our members are brokers, they use the information on Tenavox to serve their clients better. We fully support that. Still have more questions on how brokers provide value?
Get connected to a great, pre-vetted professional tenant rep in your area with VoxLink today.